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November 6, 2017
 
Print Version of Nov. 6 ICI
Print this file for text of articles in the current issue....
 
Claims Handling, Wrong Rates, Cancellations & Nonrenewals Top List of 2016 Market Conduct Issues
If you’re looking to focus your compliance efforts, consider spending more time with claims, complaints and underwriting....
 
Health Insurer in New York Settlement Over Language Services
It didn't provide information and notices to its customers who don't speak English or Spanish, or to the deaf....
 
RIMS Survey Shows How Companies Are Implementing ERM Process
Among the top benefits cited are avoiding or mitigating risk, increasing risk awareness and eliminating silos to see the organization’s entire portfolio of risks....
 
Public Isn’t Crazy About Those Automobile Claims Apps ...
Overall satisfaction is 16 points higher among customers who just phone their agent or insurer to start a claim....
 
... But Life Insurance Customer Satisfaction Reaches All-Time High
State Farm has the highest customer satisfaction rating for the fourth consecutive year....
 
Insurance Regulations, Bulletins & Legislation – Nov. 6, 2017
Our exclusive roundup of recent regulatory developments and legislation....